Blank after a theme change
An edit or update, and the storefront renders nothing.
24/7 Shopify
emergency
support
Set it up before the bad night: a developer on your emergency within one hour, on the code Shopify's own support won't touch. Broken right now? Write to us.
Shopify Plus partner
55+ Shopify certifications
Klaviyo Gold Partner
Email, SMS & CDP
24/7 monitoring, emergency and support
ISO 27001 & 9001
Independently audited every year
Shopify POS certified
Trusted by brands globally
Shopify keeps running. Your store can still break
Trouble lives at the edges: your theme, apps, checkout and integrations. That's the code Shopify's own queue can't fix.
Checkout blocked
A Function or gateway refuses money. Traffic arrives, orders don't.
Orders stuck in the middle
Shopify has them, the ERP doesn't. Looks fine until customers notice.
A custom app just died
An API version retired or token expired, the integration went dark.
The catalog got bulldozed
A bulk import or metafield change mangled products across the store.
Slow at the worst moment
A drop or a flash sale, and app scripts are dragging the storefront to a crawl.
We've untangled it beforeA white storefront after a theme edit, a gateway declining everything, or an app erroring since an update.
The number, and what it counts
A reply doesn't fix a checkout. Our SLA measures when a developer is working, and both tiers sit in your agreement, in writing.
Included with every support plan
8 Hours Business days
Your urgent ticket has a developer on it within 8 business hours, or 24 hours on a night, weekend or holiday.
24/7 Emergency, the add-on
1 Hour Any day
An on-call developer is hands-on within the hour. Black Friday midnight counts the same as Tuesday morning.
What 24/7 Emergency Support includes
An add-on to your Magebit support plan. Here's the exact contents of the box.
Storefront and checkout monitored, checked 2 min ago
A one-hour SLA that holds on holidaysHands-on within 60 minutes, Sunday, launch night or the middle of BFCM.
On-call coverage that never blinksCertified Shopify developers on rotation, so somebody is always available to take it.
One button, straight to the machineryRaise an emergency in your Client Portal, always on. No dialing, no hoping.
Monitoring that triggers peopleStorefront and checkout checked every 5 minutes, and a confirmed failure gets a developer moving.
A voice during the fireOn critical incidents, expect word from us roughly every half hour until it's out.
The post-mortem, in plain languageWhat failed, why, who caused it, and the change that prevents a repeat.
How to get covered
Set up before the bad night, in one conversation or one click.
Already with Magebit?Tell your account manager or flip it on in the Portal. We know the store, so protection starts immediately.
New here?One conversation. Collaborator access takes minutes to grant, and the SLA goes live when onboarding does.
Stop checking your phone at dinnerSomeone's watching now. That's the product real-time visibility that keeps teams aligned.
What happens when you hit the button
No hold music, no first-line script. A defined chain of events, timed, logged and automated end to end.
You raise it, whenever it happensNights, weekends and holidays get the same route, and the same response.
One pressAn emergency is a button, not an address you hope someone is reading.
The clock startsTimestamped on press, and the SLA is measured from there.
The system finds the right person in secondsNobody at Magebit has to be awake for this to work.
The on-call gets itIdeally the developer who already knows your store, chosen automatically.
Always a backupIf the first isn't available, the next one picks it up within minutes.
Confirmation lands fast, work starts faster
Updates every half hourOn critical incidents, even when the honest update is still isolating it.
Visible in the PortalStatus, owner and history in one place, so nobody has to chase a person.
Whatever safely restarts the money
Roll backReturn the theme to the last version that worked.
DisableSwitch off the app or Function that's blocking the sale.
Restore the pathStorefront, cart and checkout come back before anything cosmetic.
Then tidy upThe proper version follows as a normal ticket at the normal rate.
Back online is halftimeNobody at Magebit has to be awake for this to work.
The cause, chasedWe find what actually failed, not the symptom that woke everyone up.
Told plainlyIn writing, our fault included, with the fix that retires it permanently.
Not our client? Bring it anyway
Urgent help isn't gated behind a contract. Send it over and we'll tell you within minutes whether we can take it.
Collaborator access, minutes to grantShopify lets you invite us without sharing passwords, so a stranger's store stops being a stranger fast.
The last change is the first suspectTheme edits, app installs, plan changes, API retirements. We hunt from what moved most recently.
Money path before everythingStorefront, cart, checkout and order flow come back first. Pixel-perfect can wait until Monday.
Keep the fix, or keep usWalk away with a working store and a written cause, or let the rescue become a plan.
Green status, broken store
Status pages watch the platform, not your theme, apps and integrations. We watch yours.
Every 5 minQuality of implementation is the difference. The most-certified team delivers precision, reliability, and long-term value.
The paths that earn moneyCart, checkout and account flows get monitored, not just a homepage that caches well.
Certificates and domains tooAn SSL or DNS problem surfaces as our alert, not a customer's screenshot on Monday.
Alarms that create workA confirmed failure opens an urgent ticket, assigns a developer, and tells you we're moving.
Book a developer for your biggest night
BFCM, a drop, an influencer moment. Upgrade from someone will answer to someone watching.
Windows from 4 hoursBooked at least 5 business days ahead through your Portal. Set a recurring booking once and every campaign night is covered.
Before
Agreed in advanceDashboards up, thresholds set, rollback rehearsed, and boundaries signed off by you.
During
Live eyes on the storeDeep checks every hour and alerts that page the developer the second something twitches.
After
A report by morningEverything watched, seen and done. The best ones are boring, that's the goal. Nothing left to discover.
Honest billing, even at 2 AM
Emergency pricing built to stay fair when you're in no position to negotiate no surprise markups, no hidden fees, and transparent hourly rates you can trust.
Zero paperwork before rescueYour acknowledgment in the Portal is the green light. Nobody drafts an estimate mid-outage.
Urgent rate agreed upfrontEmergency work runs at the rate already in your agreement, billed on actual time.
Urgent fee, standard billStopping the damage takes minutes. The thorough fix follows like any regular ticket.
Fast never means sloppyEvery emergency change still passes review and validation before it ships.
Magebit Shopify urgent support
Four things decide how your worst hour goes, all settled long before it arrives.
A developer, not a queueThe system phones a certified Shopify developer, preferring one who already knows your store.
The code Shopify won't touchPlatform support can't edit your theme, apps or customizations. We're the team that can.
Known before it's feltFive-minute monitoring on storefront and checkout means the alert usually comes from us.
Closed with a cause, not a shrugEvery incident ends in writing: what broke, why, and the fix. We document root cause & steps so your team learns and stays stable.
Is your store covered?A free consultation with no pitch and no obligation just a friendly chat about your Shopify store.
What partners say about us
Magebit understands how a reseller business really operates. They built the financing and checkout our customers need, and keep the store running smoothly across our markets.
Balázs Sudár
Regional Operational eCommerce Manager
From a complex Magento setup to a clean Shopify build, Magebit delivered. Personalisation, gift sets and inventory all just work.
Matt Rhys-Davies
eCommerce Director
Shipping fresh seafood leaves no room for a site that wobbles. Magebit keeps ours fast and dependable, and they feel like part of our own team.
Rob Gundermann
CTO
Magebit does an excellent job covering every one of our needs.
Daniel Eisen
CEO
Why ambitious brands choose Magebit
Shopify Plus PartnerAn official Shopify Plus Partner, confirmed by Shopify themselves.
55+ Shopify CertificationsAcross development, POS and solutioning, on your store daily.
Award-winning solutionsInnovator, World Traveler and eCommerce Excellence awards, year after year.
100+ brands' stores actively managedMonitoring, incidents and response times, logged and reported across all of them.
ISO certifiedISO 9001 & 27001 for quality and security, independently audited yearly
Shopify POS certifiedWhen the counter and the web share one store, both are covered.
Baymard & CXL certifiedUX grounded in large-scale eCommerce research.
Learn more
What breaks, what it costs, and who to call. Practical reading for the hours before your next bad night.
The worst hour of your year deserves a plan
The stores that survive their worst night are the ones that decided, months earlier, who answers the phone. Tell me what you’re running and I’ll show you what your cover should look like.
Reviewed by Arturs Kruze
CEO
Frequently asked questions
If you can’t find the answer you’re looking for, feel free to reach out to us. We’re here to help.
Anything costing you money or trust that can’t wait for morning: a broken storefront or checkout, refused payments, orders not reaching your ERP, a dead app or a wrecked catalog. You set the urgency when you raise it, and we take it from there.
With the 24/7 Emergency add-on, hands-on within 1 hour, every day of the year. On a standard support plan, within 8 business hours on business days and 24 hours outside them.
At the urgent rate in your agreement, on actual time, starting the moment you acknowledge in the Portal. The quick stabilization stays short at the urgent rate, and the full repair follows as a regular estimated ticket.
Note the last thing that changed and stop changing things, because blind reinstalls destroy the trail. If Shopify’s status page is green, the problem is in your own store layer, which is what we fix. Send it to our emergency contact and we look immediately.
Yes, send it over and we’ll tell you within minutes if we can take it. Collaborator access takes minutes to grant, so getting us safely inside is fast. The 1-hour SLA applies to stores already on a plan.
Storefront and checkout monitoring comes with every Magebit support plan, checked every 5 minutes around the clock. Booked watch windows for drops and BFCM are estimated and approved like any task.
Get covered, or get help now
Broken right now? Skip the form and hit the emergency contact. Planning ahead? Tell us your setup and we’ll map what 24/7 cover looks like for your store.
- 1
A real specialist replies
Not a sales script.
- 2
An honest readiness read
Your risk, your gaps, your options.
- 3
No obligation
The assessment is yours to keep.