Expiring app APIs
Shopify regularly retires old API versions, quietly breaking any custom integrations left unmaintained.
Shopify support
& maintenance
Your store, kept fast, current and improving by a Shopify Plus Partner with 55+ certifications. 24/7 coverage, every task estimated and the cost guaranteed.
Shopify Plus partner
55+ Shopify certifications
Klaviyo Gold Partner
Email, SMS & CDP
Around-the-clock coverage
24/7 monitoring, emergency and support
ISO certification
9001 & 27001
Shopify POS certified
Trusted by brands globally
An unmaintained Shopify store doesn’t break. It drifts
Shopify keeps the platform running, but not your theme, apps or customizations. Those slip quietly, and these are the failure patterns we see most.
Themes
Add theme
Theme update availableChanges made directly in the code can’t be merged automatically.DawnLiveLast saved 14 Mar 2024Customize
Theme library
- Copy of Dawn14 Mar 2024
- Dawn — backup before app install2 Nov 2023
- Debut19 Jan 2022
- Debut1 Jan 2022
Theme 3 versions behindCode edits block automatic updates
Forced checkout deadlines
Checkout Extensibility replaces legacy code, forcing migrations by deadline instead of plan.
App bloat slowing pages
Years of "just install it" stack app scripts, making pages crawl and conversions drop.
A theme nobody dares to update
Edits made directly in the theme block clean updates, so the store falls behind on features, speed and fixes.
One developer holding it all
A single freelancer knows every customization, until they're on holiday, or gone.
Integrations failing silently
Webhooks stop, syncs drift, and the first sign is wrong stock or a missing order, found by a customer.
What our Shopify maintenance service covers
One team, every discipline your live store needs. All of it runs through one process and one client Portal, no juggling vendors.
Storefront, checkout, apps and integrations watched around the clock, so problems are caught before they cost revenue.
- Alerts acted on before customers notice
- Emergency escalation at any hour
Theme updates without losing customizations, and a storefront that stays cleanly updatable.
- Online Store 2.0 done properly
- Customizations that survive every update
Custom apps kept current as Shopify retires API versions, and the app pile kept under control.
- API version migrations before deadlines
- Conflicting or abandoned apps replaced or rebuilt
Checkout customizations migrated and maintained on checkout extensibility and Shopify Functions.
- Migrated by a plan, not a deadline
- Kept working through platform changes
App-script audits, theme optimization and speed programs that keep pages fast as the store grows.
- Technical SEO and CRO from the same team
- Klaviyo email alongside support
Broken checkout, failing app or display bug, every issue triaged by severity.
- Showstoppers jump the queue
- 24/7 emergency response when it’s critical
ERP, PIM, payment and shipping integrations built, fixed and kept in sync.
- Shopify Flow automations that quietly do the work
- Webhooks and syncs watched, not assumed
Support queue
SOLVE, our AI-accelerated support system
Every store we run goes through SOLVE, Structured Operations for Live Ecommerce. Our team works with AI at each step, and whatever lands in the queue gets solved.
It starts in the Portal
Anything store-related lands in the Magebit Portal, our client layer on top of Jira.
- Nothing disappears into an inbox
- Live status on every request, at any hour
- Bug, feature or speed, one front door
Checked and priced first
No request is picked up blind. It gets understood, sized and priced before anything moves.
- The PM who owns it confirms what’s actually needed
- A developer sizes it with AI alongside
- A plain-words price before any hour is booked
Approved, built, shipped
Your go-ahead starts the clock. The fix is built, checked and released through one flow.
- Nothing begins until you say so
- Certified developers build, AI makes them quicker
- Tried on real devices before you see it
The promises behind it
You hand over a request and get back a working solution. The middle is ours to run, and you can watch every step of it.
The number you approve is the number on the invoice
- Overrun is our costSized it too low on our side, with nothing new from yours? The extra hours are our cost, never billed
- Choices before extra workWhen a task grows mid-flight, work pauses and you choose
- Cancel at zero costTake the revised price, or cancel at zero cost, hours already spent included
- Scope changes, your callOnly a scope change from your side reopens the price, and even then the decision is yours
Tasks estimated before the first hour is spent
- No hours spent in silenceHours are never consumed silently in the background, you always know what’s being worked on
- No surprise invoicesNo surprise invoices, the cost you approved is the cost that lands on the bill
- The cheaper route, offeredIf a cheaper approach delivers the same business value, we present it alongside, and you choose
- Approval starts the workWork only starts once you’ve reviewed and approved the estimate in the Portal
You pay for the solution, not the meter
- Twenty hours done in fiveWhere other agencies quote 20 hours of manual work, our team, using tools and AI, delivers in 5
- Related work done in one goTasks that belong together get merged and done in one go, instead of billed one by one
- Faster, task after taskWe keep figuring out how to do things faster, task after task
- You pay for the resultWhat you pay for is the working result, not the time it took on the clock
Nothing reaches you unreviewed or untested
- Every commit checked automaticallyEvery commit and pull request runs style checks, static analysis and security scanning against Shopify’s theme and app standards
- AI review that can’t be skippedMandatory AI code review checks quality, codebase consistency and the implementation against the approved estimate
- A second developer on riskCheckout, payments and integrations always get a second developer, and authors never review their own work
- Tested before it reaches youThe developer and your PM test every task across devices, browsers and real data before it reaches you
Your project manager isn’t a message-forwarder
- A PM who understands the taskYour project manager understands every task, its business impact and its solution
- No explanation, no go-aheadIf they can’t explain a task and its value, it doesn’t move forward
- One owner, end to endOne person owns your request from submission to delivery, nothing gets lost in between
- You always know who to askYou always know who to talk to, and they always know where your task stands
Support that learns across 100+ live stores
A typical agency closes your ticket and forgets it. Ours keeps the memory of every Shopify and commerce store we run working for yours.
Familiar problems, faster answers
New tickets are compared with solved ones across our client base, so work starts from experience.
Repeat issues don’t start over
A returning problem is recognised and lands with the developer who fixed it before.
Solved once, applied everywhere
An API retirement hitting several stores the same week gets one investigation, covering all.
Ahead of your next ticket
Cross-store patterns become advice for yours, the migration due, the slow app, before you raise it.
AI-native support, human-guaranteed
Our engineers ship their own AI tools, an open-source MCP layer among them. Every support task gets that same leverage.
Magebit MCPBeta
Connect Magebit to Claude, ChatGPT, Cursor or any MCP-compatible AI tool.
Set up your AI tool
Claude (web)Claude CodeCursorChatGPT
Run this in your terminal:
claude mcp add magebit-client-portal --transport http \
https://client.magebit.com/mcp \
--header "Authorization: Bearer <your-api-key>"Every price is sanity-checked by AI, so it tracks actual effort rather than padding
Clearly-scoped tasks can be done by AI from start to finish, with a certified developer signing off before release
More gets done per hour and turnarounds shrink, with the quality bar exactly where it was
That speed lands in your estimates, not only in our margin
No AI-built change reaches a live store without a human developer’s review. Ever
Quality, enforced by machinery, not promises
Every change passes four gates before it goes anywhere near production. None of them can be skipped, the system won’t allow it.
Your change
- 1Checks on the developer’s machineStyle and static analysis run before code even leaves the laptop.
- 2Automated analysis on every pull requestLinting, theme and app checks against Shopify’s standards, plus known bug-pattern scanning.
- 3Mandatory AI code reviewQuality, codebase consistency and the change against the approved estimate. Cannot be skipped.
- 4Human review where judgment mattersCheckout, payments and integrations get a second developer. Authors never review their own work.
Ships to your store, with proof attached
Second developer approved these changes6 hours ago
Magebit AI added theai-review-passedlabel
Developer merged commita871ad0intomain
7 of 7 checks passed across 4 gates
- Blast radius approval gateDetails
- Lint, typecheck, buildDetails
- Theme and app checksDetails
- Mandatory AI code reviewDetails
- Automated tests (248)Details
- Lighthouse CI (performance)Details
- Manual QA sign-offDetails
Pull request successfully merged and closed
The fix/cart-totals-tax branch can be deleted.
Then it’s tested, and you get the proof
Testing
Tested before it reaches you
Checklist from the approved scope
Guest checkout completes with a discount codeCart totals match the tax rule on every lineExpress payment buttons render on mobileEvidence attached
cart-totals-desktop.pngChrome 128, macOS
checkout-mobile-safari.pngiOS 17, Safari
regression-run.mp4Full pass, 2m 14s
Validated by hand before release21:04
Validated by hand, every time
Every task is tested against a checklist from the approved scope, on the devices the change actually affects.
Delivered with evidence
What was tested, on which devices, with screenshots and a recording. Never a bare “done”.
Security scanned continuously
Dependency and vulnerability scanning on every repository, under yearly-audited ISO 27001 practice.
A system that learns from every miss
If a bug escapes, we trace which gate should have caught it, and it becomes a new automated check.
Why Magebit support is #1
Built as a system, not a queue
Your support runs like a product through SOLVE and the Magebit Client Portal, never as a pile of tickets.
AI speed, developer accountability
AI accelerates every task, and a certified developer puts their name on everything that ships.
Answers before questions
We arrive with proposals and fixes rather than open questions, often before you’ve asked.
The most certified team on the platform
Shopify Plus Partner, 55+ certifications, POS certified and Klaviyo Gold, on your store daily.
Your store deserves this level of care
A free consultation with a Shopify specialist, no pitch, no obligation.
Every Shopify, every situation
Standard or Plus, POS or headless, freshly inherited or long neglected. The service fits the store you actually run.
Shopify & Shopify Plus
Standard and Plus on the same service, checkout extensibility, Functions and B2B included.
Shopify POS
Web and counter as one store, by a POS-certified team.
Headless & Hydrogen
Hydrogen storefronts and headless builds supported alongside classic themes.
Taking over from another agency
We onboard with a full store audit, map risks and quick wins, and take ownership cleanly.
Flexible hours, nothing wasted
From 10 hours a month, with unused hours carried over. Quiet months build reserve; spikes get absorbed.
Custom apps & integrations
Your custom apps kept alive across API version retirements, and integrations kept in sync.
Live stores we run daily
Support isn’t a side service for us, it’s how brands keep their Shopify fast, current and improving for years.
An Apple Premium Reseller across Central Europe
- Multi-market Shopify storefronts kept running smoothly
- Custom installment-financing payment apps built and maintained
- Financing at checkout, kept current as providers and platform change
Fresh seafood delivered across the US (Harbour House Crabs)
- Cold deliveries with time-slot delivery scheduling
- Storefront with ERP integration
- Built on Shopify with Shopify POS in store
A UK luxury personalized baby and children’s gifts brand
- Personalized babywear, blankets and keepsakes built around gifting moments
- Gift sets and bundles with component-level stock and gift messaging
- Replatformed from Magento to Shopify, with a custom data engine syncing products, inventory and personalization.
Professional nail systems sold to pros and the public in 40+ countries
- Shopify storefront run alongside a Magento estate
- Seasonal collections launched without drama
- Email marketing run by the same team
A clean, clinically effective skincare brand selling DTC worldwide, on Shopify
- Conversion-focused Shopify DTC storefront
- Concern-led navigation around hyperpigmentation and anti-ageing
- Advanced Google Tag Manager configuration
What partners say about us
Magebit understands how a reseller business really operates. They built the financing and checkout our customers need, and keep the store running smoothly across our markets.
Balázs Sudár
Regional Operational eCommerce Manager
From a complex Magento setup to a clean Shopify build, Magebit delivered. Personalization, gift sets and inventory all just work.
Matt Rhys-Davies
eCommerce Director
Shipping fresh seafood leaves no room for a site that wobbles. Magebit keeps ours fast and dependable, and they feel like part of our own team.
Rob Gundermann
CTO
Magebit developed a custom AI deal evaluator that helps us make better decisions.
Sagar Chandna
Partner & CTO
Why ambitious brands choose Magebit
Partnerships, certifications and awards earned build by build, and confirmed by the platforms themselves, so you know the depth is real before the first line of code.
Shopify Plus Partner
An official Shopify Plus Partner, confirmed by Shopify themselves.
55+ Shopify Certifications
Across development, POS and solutioning, on your store daily.
Award-winning solutions
Innovator, World Traveler and eCommerce Excellence awards at the industry's main events, and more.
Baymard certified design team
UX grounded in large-scale eCommerce research, backed by Baymard and CXL training.
ISO certified
ISO 9001 & 27001 for quality and security, independently audited yearly.
Scrum Alliance certified team
Truly agile team that moves and adapts faster than your typical agency.
Klaviyo Gold Partner
Email, SMS and CDP handled alongside support, not by another vendor.
Need more than support
Two ways to go further with the same team, the same process and the same people who already know your store.
Dedicated Shopify developers
Your own team building a roadmap week after week, with support and maintenance included
24/7 emergency support
An add-on to your plan: a developer working on your emergency within one hour, any hour of any day.
Learn more
Your store’s next level is
one decision away
I read every inquiry myself. Tell me what you’re trying to do with your store and I’ll tell you honestly how we’d approach it, and whether we’re the right team for the job.
Reviewed by Arturs Kruze
CEO
Frequently asked questions
If you can’t find the answer you’re looking for, feel free to reach out to us. We’re here to help.
You prepay hours into a bank and draw them down as work happens; most clients land somewhere between 15 and 100 hours in a given month. Nothing starts without an estimate, and your approval locks the price under the Fixed Cost Estimate Guarantee, any overrun is absorbed by us. There’s no retainer sitting unused and no invoice you didn’t see coming.
Yes. Standard Shopify and Plus on the same service, POS by a certified team, and Hydrogen and headless builds alongside classic themes.
Yes. Version migrations are planned and delivered before deadlines, and abandoned third-party apps are replaced or rebuilt.
Yes. Onboarding starts with a full store audit, we map the risks and quick wins, and take ownership cleanly, mid-flight is fine.
Once you approve an estimate, that’s the final price. Scope changes are the only exception, and then you choose between a revised plan and a refund for the work started.
Tell us what you’re running
- 1
A specialist, not a script
Your reply comes from someone who works on Shopify stores daily.
- 2
An honest store read
What’s at risk, and what’s quick to win back.
- 3
Nothing owed
Keep the findings whether or not we work together.