Security patches left to drift
Adobe ships patches on a schedule. Every one you skip is a known hole you carry into peak season.
Magento
support &
maintenance
Your store, kept fast, patched and improving by the #1 Adobe Commerce partner worldwide. 24/7 coverage, every task estimated and the cost guaranteed.
Adobe Commerce gold partner
#1 Adobe Commerce partner worldwide
Hyvä Platinum Partner
40+ projects delivered
ISO certification
9001 & 27001
Most certified Hyvä agency worldwide
200+ Adobe Commerce Certifications
Award-winning agency
3× eCommerce excellence award
Trusted by brands globally
An unsupported Magento store doesn’t break. It drifts
Magento rarely fails in one dramatic moment. It slips, version by version, patch by patch, until the day it costs you real revenue. These are the failure patterns we see most.
Downtime you hear about last
Without monitoring, the first alert is an email from a shopper whose order failed, after the revenue is gone.
A backlog no one owns
Fixes, features and ideas pile up in a queue with no owner, while the store falls behind on speed and SEO.
Slow pages, sliding rankings
Core Web Vitals decay as catalogs grow and extensions stack up, and Google notices before you do.
One developer holding it all
A single freelancer knows every customization, until they’re on holiday, or gone.
Upgrades that keep slipping
The longer the jump waits, the bigger and riskier it gets, and the more it eventually costs.
What our Magento maintenance service covers
One team for every discipline your live store needs. One process, one Portal, no juggling vendors.
Uptime, errors and performance watched around the clock, so problems are caught before they cost revenue.
- Alerts acted on before customers notice
- Emergency escalation at any hour
Every Adobe security patch applied on schedule, with hardening work behind it.
- PCI-aligned payment flows
- ISO 27001 audited practice, every year
Broken checkout, failing integration or display bug, every issue triaged by severity.
- Showstoppers jump the queue
- 24/7 emergency response when it’s critical
Speed kept up as catalog and traffic grow, the same CWV work we run for global brands.
- Technical SEO and content improvements
- CRO work from the same team
Kept current on supported Magento, so the jump never gets big, risky and expensive.
- Upgrades planned and delivered on time
- Hyvä rebuilds by the most certified Hyvä team
Beyond fixes, features and improvements scoped against your goals, through the same process.
- ERP, PIM, payment and shipping integrations
- Kept in sync as systems around the store change
SOLVE, our AI-accelerated support system
SOLVE, Structured Operations for Live Ecommerce, is how we run support, with AI working alongside our team. Whatever you bring, we solve it.
Submit in the Portal
Every request goes into the Magebit Portal, our client interface on top of Jira.
- No email black holes
- You see every ticket’s status, always
- A bug, a feature or make it faster, one intake
Verified and estimated
Nothing is worked on blind. Every request is understood, checked and priced before it moves.
- A PM who owns the task verifies it first
- Developer and AI assess it together
- A clear estimate in plain language
You approve, we deliver
Once you give the go-ahead, the solution is built, tested and shipped through the same process.
- Work starts only after your approval
- Built by certified developers, accelerated by AI
- Tested before it ever reaches you
The promises behind it
You submit the request. We bring the solution. Everything in between is our job, transparent end to end
Once approved, the estimate is what you pay
- Overrun absorbed by usIf we underestimated and nothing changed on your side, the overrun is ours to absorb, not yours
- Options before extra workIf the work turns out bigger than estimated, we stop and show you the options
- Cancel and pay zeroYou approve the new estimate or cancel and pay zero, even for hours already spent
- Scope changes, your choiceScope changes on your side are the only exception, and then you choose the path
Tasks estimated before the first hour is spent
- No hours spent in silenceHours are never consumed silently in the background, you always know what’s being worked on
- No surprise invoicesNo surprise invoices, the cost you approved is the cost that lands on the bill
- The cheaper route, offeredIf a cheaper approach delivers the same business value, we present it alongside, and you choose
- Approval starts the workWork only starts once you’ve reviewed and approved the estimate in the Portal
You pay for the solution, not the meter
- Twenty hours done in fiveWhere other agencies quote 20 hours of manual work, our team, using tools and AI, delivers in 5
- Related work done in one goTasks that belong together get merged and done in one go, instead of billed one by one
- Faster, task after taskWe keep figuring out how to do things faster, task after task
- You pay for the resultWhat you pay for is the working result, not the time it took on the clock
Nothing reaches you unreviewed or untested
- Every commit checked automaticallyEvery commit and pull request runs style checks, static analysis and security scanning against Magento coding standards
- AI review that can’t be skippedMandatory AI code review checks quality, codebase consistency and the implementation against the approved estimate
- A second developer on riskHigh-risk changes always get a second developer, and authors never review their own work
- Tested before it reaches youThe developer and your PM test every task across devices, browsers and real data before it reaches you
Your project manager isn’t a message-forwarder
- A PM who understands the taskYour project manager understands every task, its business impact and its solution
- No explanation, no go-aheadIf they can’t explain a task and its value, it doesn’t move forward
- One owner, end to endOne person owns your request from submission to delivery, nothing gets lost in between
- You always know who to askYou always know who to talk to, and they always know where your task stands
Support that learns across 100+ live stores
Most agencies solve your ticket and move on. We remember every fix, across every store we run
Seen it before, solved it faster
Every new request is matched against similar past work across our clients, so the fix starts from experience, not zero.
Returning issues, caught as returns
If a problem comes back, the system knows, links the history, and routes it to the developer who solved it last time.
One fix, many stores
When the same Magento bug hits several stores in one week, we fix it once, everywhere, not three investigations billed.
Proactive, not just reactive
Patterns across stores become suggestions for yours, the patch to apply, the problem to prevent, before you ask.
AI-native support, human-guaranteed
We build our own AI tooling for Magento, including our open-source Magento MCP module, and we use the same leverage on every support task.
AI participates in every estimate, so pricing reflects real effort, not padded hours
Well-defined tasks can be delivered by AI end to end, then validated by a certified developer before release
Faster turnarounds and more coverage per hour, quality bar unchanged
The efficiency shows up in your estimates, not just our margins
Every AI-delivered solution is reviewed by a human developer before it reaches your store. No exceptions
Why Magebit support is #1
A system, not a helpdesk
SOLVE runs your support like a product, in the Magebit Client Portal, not a ticket queue.
AI-fast, human-guaranteed
The speed of AI on every task, with a certified developer’s name on every release.
We think before we do
We come with answers and suggestions, not questions, improvements arrive before you ask.
The most certified team on the platform
#1 Adobe Commerce partner worldwide, most certified Hyvä agency, on your store daily.
Your store deserves this level of care
A free consultation with a Magento specialist, no pitch, no obligation.
Every Magento, every edition, every situation
Adobe Commerce or Open Source, Hyvä or legacy, freshly inherited or long neglected. The service fits the store you actually run.
Adobe Commerce & Magento
Both editions supported on the same service, including Adobe Commerce Cloud, whatever your store runs on.
Hyvä, Luma and PWA storefronts
Supported by the most certified Hyvä agency worldwide, 55+ certifications, 40+ Hyvä projects.
Magento 1 legacy stores
We’ve supported Magento since 1.4 and keep legacy stores safe while you plan the move.
Taking over from another agency
We onboard with a full store audit, map risks and quick wins, and take ownership cleanly.
Flexible hours, nothing wasted
From 10 hours a month, with unused hours carried over. Quiet months cover the spikes.
Priority & emergency options
Site down at 2 AM before Black Friday? Emergency support exists for exactly that.
Live stores we run daily
Support isn’t a side service here, it’s how global brands keep their Magento fast and secure for years
Dunkin, a global brand, one dedicated Magebit team
- Storefront supported and kept fast
- Integrations tuned continuously
- Ongoing security and performance work
The Baltic stores of a global beauty icon, supported end to end.
- Ongoing support across Latvia, Lithuania and Estonia
- Multilingual SEO and content programme alongside maintenance
- One-step checkout, store pickup and local payments
A Slovak wine retailer, supported for years
- Checkout, search and analytics tuned over years of iteration
- Security hardening and age-gated flows kept compliant
- The same team, year after year, knowing the store inside out
America's neighborhood hardware stores, online
- Support and security services for a 100+ store network
- Store pickup, store finder and rewards kept reliable at scale
- Continuous Core Web Vitals and SEO programme
A Belgian lighting retailer, from old Magento 2 to a fresh Hyvä build
- Supported for years, then rebuilt on Hyvä, live February 2026
- Three countries under local brand names, one platform
- Proof that long-term support and modernization are one path
What partners say about us
Magebit has been our development partner for many years, it’s been great!
Dennis Wilms
Chief Executive Officer
Making and keeping commitments is the core strength of what I’ve observed.
Tim Johnson
CTO
Magebit does an excellent job covering every one of our needs.
Daniel Eisen
CEO
There is no challenge for which they can't find a solution.
Will Aubuchon
Chief Executive Officer
Why ambitious brands choose Magebit
#1 Adobe Commerce partner worldwide
The top-ranked Adobe Commerce agency on the planet by Adobe themselves.
55+ Hyvä Certificates
The most certified Hyvä agency in the world. Confirmed by Hyvä themselves, twice.
Award-winning solutions
Innovator, World Traveler, and eCommerce Excellence awards across Meet Magento NYC and HIVE London, and more. Recognized year after year for global, high-performance Hyvä, Magento and Adobe Commerce builds.
100+ brands’ stores actively managed
12 years running live stores, with 24/7 monitoring and emergency coverage behind every one.
ISO certified
ISO 9001 & 27001 for quality and security, independently audited yearly.
Scrum Alliance certified team
Truly agile team that moves and adapts faster than your typical agency.
Baymard and CXL certified design team
UX grounded in large-scale ecommerce research.
Your store’s next quarter is one decision away
A live Magento store is never 'done', it's either improving or drifting. Tell us what you're running and what's been neglected, and we'll show you what it takes to fix it, with the cost agreed before we start
Reviewed by Kristaps Rjabovs
Co-founder of Magebit, Forbes 30 Under 30
Frequently asked questions
If you can't find the answer you're looking for, feel free to reach out to us. We're here to help.
Work runs against a prepaid hour bank, and typical clients use between 15 and 100 hours a month, scaling up and down naturally. Every task is estimated before work begins, and once you approve an estimate, our Fixed Cost Estimate Guarantee means that’s exactly what you pay, overruns are ours to absorb. No retainer you don’t use, no surprise invoices.
Both descriptions fit, and the mechanism is the same. Work runs against a prepaid hour bank rather than a fixed package you grow out of, so a quiet month builds reserve and a busy one gets absorbed. Whether you call it a Magento support package, a maintenance retainer or managed services, what you’re buying is a team that owns monitoring, patching, technical support and improvements on one process, with every task estimated first.
We monitor around the clock and offer 24/7 emergency coverage. Requests are triaged by severity, showstoppers first, and Priority and Emergency options exist for urgent situations.
Yes. Both editions, including Adobe Commerce Cloud, plus legacy Magento 1, and Hyvä, Luma and PWA storefronts.
Yes. Onboarding starts with a full store audit, we map the risks and quick wins, and take ownership cleanly, mid-project is fine.
Once you approve an estimate, that’s the final price. Scope changes are the only exception, and then you choose between a revised plan and a refund for the work started.
Yes. Security patches are applied on schedule, and version upgrades and Hyvä rebuilds are handled by the most certified Hyvä team in the world, with ISO 27001 practice behind it.
AI participates in estimates and can deliver well-defined tasks end to end. Every AI solution is validated by a certified developer before release, and the efficiency shows up in your estimates.
Tell us what you’re running
Version, edition, extensions, what’s been neglected. A consultation gives you a straight read on your store’s health, and what it takes to fix, before any pitch.
- 1
A real specialist replies
Not a sales script.
- 2
A straight health read
Where the risk is, where the quick wins are.
- 3
No obligation
The assessment is yours to keep.