Urgent Help

Site down,
need urgent help?

This contact form is dedicated to customers requesting emergency website support. We are here to ensure seamless operations of your online store. You can seek our Magento urgent support service for any website issue, including slow loading pages, code errors, error messages, website down issues etc. at any time of the day.

We heard your call for help!
Hold on! We will contact you shortly!
Check out the process

Broken page

Your Magento site is down? Cannot log into Magento admin panel? Getting SQLSTATE[28000] [1045] Access denied for user error? Magento site down or customers reported fraud? Our Magento specialists are able to solve any Magento and server related issues 24/7.

Ask for help

Fill out our urgent request form and our Magento Support Team manager will contact you shortly to talk out all problem related questions. If possible, please leave your phone number as that can help getting your issue resolved faster.

Get a quote

Magento Support Team will get a price quote and estimated completion date so you have full control over the expenses for getting your site back on track.

Approval & credentials

If you are happy with the quote and time to resolution tell our Magento Support Team that you approve the quote and want to get started. Also, attach all credentials (SSH, Magento admin panel etc.) to the approval email. Meanwhile, our Magento Support Team manager will find the perfect fit to work on your issue so the work can begin right after your approval.

Problem solved

At this point we have fixed the issue. We will tell you more information about why it happened, how to prevent it and if we will see if there are any issues that can harm your sales or site performance we will let you know about it. If the issue is confirmed as fixed we send out an invoice for the work.


Now your store is functioning well and the issue is solved. You will be proposed with a 24/7 support plan and invoiced for the urgent support help.
Get help now

Immediate support
available 24/7

There are requests that cannot wait. A broken store, new banner before a campaign email is sent or just consulting whether your website can handle a certain traffic - if you need help, we can help.

Always means always

Our urgent support service does not take any days off. We mean it. Found a critical issue on your website during the Christmas Evening? We are available to help you with that!

1 hour SLA

No matter where you are located, we will get to your issue lightning-fast! Usually, we get to each urgent request in less than 15 minutes! As per our SLA, we will get to your issue within 1 hour or less. Quite fast, isn’t it?

We will get your store back on track

An online store must be open for business 24/7. We are here for that - no matter what happens or when it happens, we are there to get your business back on track.

Get Urgent Help

Need Magento support right now?

Stop right there and look no further! Shoot us a message and we will help you lightning fast!

Get immediate help now

Professionals that care

While we are very experienced with Magento, we won’t leave your business suffering even if it is built on Shopify, Wordpress or custom framework.

Solution oriented

If your site is down, we will get it back up with the fastest possible solution. Then we will let you know whether the solution was a quick fix that should be reworked or we managed to fix it as per the best practices. This way you have your store working as fast as possible with the minimum budget required. After your store is functioning, we can peacefully work as per the best practices.

customers, always.

Carsten Olesen
We got excellent assistance with Magento, a late Friday evening. The issues was resolved efficiently with a very short lead time. I will strongly recommend Arturs and his team.