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24/7 Magento emergency support
Buy it before you need it: a real Magento developer working on your emergency within one hour, any hour of any day. Store bleeding right now? Write to us.
Adobe Commerce gold partner
#1 Adobe Commerce partner worldwide
Hyvä Platinum Partner
40+ projects delivered
ISO certification
9001 & 27001
Most certified Hyvä agency worldwide
24/7 monitoring, emergency and support
200+ Adobe Commerce Certifications
Trusted by brands globally
Downtime doesn't book a meeting
Emergencies pick the worst hour: Saturday night, a campaign launch, Black Friday. We answer at any hour.
Checkout or payments broken
Traffic is arriving, orders aren't. The most expensive kind of broken.
Orders failing silently
Payments taken, orders lost, or stock and ERP sync gone wrong.
Security incident
Intrusion, defacement or card-data risk. Minutes decide the blast radius.
A deploy gone wrong
A release, an extension update or a config change took something down.
Peak-hour degradation
The store works, at a crawl, during your biggest traffic hours.
Whatever the symptom, we've seen it500 errors, white screens, broken checkout, gateway down, or signs of a hack. Urgent Magento help means all of it.
How fast, exactly. In writing
Most agencies say they respond quickly. We put a number on it, and the number is about a developer working, not an auto-reply landing.
Included with every support plan
8 Hours Business days
A developer starts on your urgent ticket within 8 business hours, and within 24 hours outside them.
24/7 Emergency, the add-on
1 Hour Any day
A developer is working on your emergency within 1 hour, day or night, weekend or holiday.
What 24/7 Emergency Support includes
One add-on on top of your Magebit support plan. This is exactly what you're buying.
Storefront and checkout monitored, checked 2 min ago
The 1-hour SLA, in writingA developer working within one hour, nights, weekends and holidays included.
An on-call developer, every hourA named rotation covers your store, preferring developers who already know it.
The emergency lane in your PortalA dedicated emergency option, live 24/7. No phone tag, no inbox lottery.
Uptime monitoring, wired to responseChecked every 5 minutes worldwide, and confirmed downtime wakes a developer.
Updates while it burnsRoughly every 30 minutes on critical incidents, so you're never left refreshing.
A root-cause report after every incidentWhat broke, why, whose fault, and the permanent fix proposed, in writing.
How to get covered
Coverage is bought before it's needed. Switching it on takes one conversation, or one click.
On a Magebit support plan?Add 24/7 Emergency in the Portal. Your store is already monitored, so coverage switches on.
New to Magebit?One call. We onboard the store, wire up monitoring and access, and the SLA goes live.
Sleep betterThe worst hour of your year now has a plan, and a developer who answers it.
What happens when you hit the button
No hold music, no have-you-cleared-the-cache script. A defined chain of events, timed, logged and automated end to end.
The emergency option in your Client Portal is live around the clockNights, weekends and holidays are the same lane, with the same response.
One tapThe emergency lane is a button, not an email address you hope someone reads.
The clock startsTimestamped the moment you raise it, and the SLA is measured from there.
Triage is instant and automatic, nobody at Magebit has to be awake for you to be helped
The phone ringsThe on-call developer is paged automatically, preferring one who knows your store.
Backup chainNo answer within minutes and the next developer is rung, automatically.
Acknowledged in minutes, hands on keyboard fast
Updates every 30 minutesOn critical incidents, even when the update is still narrowing it down.
Visible in the PortalStatus, owner and history in one place, so nobody has to chase a person.
Whatever safely restarts the money
DisableTurn off the broken module or feature and get the store serving again.
Roll backUnwind the release or config change that took it down.
Restore revenueCheckout, payments and orders come back before anything cosmetic.
Then repairThe proper fix follows as a regular ticket, at the regular rate.
A store that's back up isn't a story that's overSo the same 2 AM never happens twice.
Root cause foundWe chase the real cause, not the symptom that woke everyone up.
Explained honestlyIn writing, ours or not, with a permanent fix proposed alongside it.
Not our client? Bring it anyway
Urgent Magento help isn't reserved for stores we already run. If your site is bleeding right now, we triage immediately and tell you straight whether we can take it.
We start from what changedRecent deploys, extensions, logs and config. Start with the last thing that changed.
Revenue path firstCheckout, payments, orders and browsing come back before anything cosmetic gets a minute.
A store we've never seen is still a storeCertified developers who've run 100+ Magento stores read an unfamiliar codebase fast.
A rescue can become a planThe developer who saved your Saturday can become your support plan, or you just keep the fix.
You'll hear it from us first
Every store on a Magebit support plan is watched around the clock, so most emergencies start with us telling you.
Every 5 minChecked from multiple locations across your markets, so one flaky network path never cries wolf.
Real pages, not cached smilesWe monitor cart, account and checkout, because a cached homepage can look alive while the store is dead.
SSL and certificates watchedAn expiring certificate becomes our alert, not your customer's screenshot.
Downtime opens its own ticketConfirmed trouble creates an urgent ticket, assigns a developer, and tells you we're on it.
Book a developer for your biggest night
Black Friday, a campaign launch, a TV spot, a migration going live. Book a developer who's already watching before it can break.
Windows from 4 hoursBooked at least 5 business days ahead in your Portal. Recurring bookings for every campaign night, set up once.
Before
Prepared before the windowA monitoring plan, dashboards, action boundaries and rollback steps, ready before the night begins.
During
Watched, activelyAlerts page the developer instantly, deep health checks every hour, reaction measured in minutes.
On call
Empowered to actRestart, roll back, disable, agreed with you in advance. No 3 AM permission hunts.
After
A report by morningEverything checked and done, in your inbox next morning. A quiet night produces a short report.
Honest billing, even at 2 AM
Emergency pricing designed to be fair under pressure, and to keep the emergency lane fast.
Work starts immediatelyNo estimate needed. Your Portal acknowledgment is the approval.
The urgent rate, agreed upfrontBilled at the urgent rate, based on actual time spent.
The cheap path is the defaultStop the bleeding at urgent rate, repair properly at the regular one.
The quality bar doesn't moveReview and validation still run on every emergency fix, however fast.
Magebit Magento urgent support
Four things decide how an emergency goes, all decided before the outage hits.
A developer answers, not a call centerThe system rings a certified Magento developer's phone, preferring one who knows your store.
One hour, in writingWith 24/7 Emergency, a developer is working within 1 hour, every day of the year. Not we aim to.
Watched before it breaks5-minute monitoring on every supported store means we usually know before you do.
Fixed for good, not just for nowEvery incident ends with a root cause and a permanent fix proposed, whoever's fault it was.
Is your store covered for the worst hour of the year?A free consultation with a Magento specialist, no pitch, no obligation.
What partners say about us
Appreciate everyone’s hard work and effort in moving us forward!
Alex Brynou
Director of Systems Architecture
There is no challenge for which they can't find a solution.
Will Aubuchon
CEO
Within just two to three months, they resolved issues that previously seemed unresolvable.
Tim Johnson
CTO
What I value most is consistency. Magebit knows our store inside out, responds fast, and keeps it running smoothly year after year.
Marian Gaidoš
CEO
Why ambitious brands choose Magebit
#1 Adobe Commerce partner worldwide
The top-ranked Adobe Commerce agency on the planet by Adobe themselves.
55+ Hyvä Certificates
The most certified Hyvä agency in the world. Confirmed by Hyvä themselves, twice.
Award-winning solutions
Innovator, World Traveler, and eCommerce Excellence awards across Meet Magento NYC and HIVE London, and more. Recognized year after year for global, high-performance Hyvä, Magento and Adobe Commerce builds.
Hyvä Platinum Partner
The most-certified Hyvä agency worldwide and the first Hyvä Platinum Partner in the USA. 55+ certified developers and 40+ projects delivered.
ISO certified
ISO 9001 & 27001 for quality and security.
Scrum Alliance certified team
Truly agile team that moves and adapts faster than your typical agency.
Baymard certified design team
UX grounded in large-scale ecommerce research.
Learn more
What breaks, what it costs, and who to call. Practical reading for the hours before your next bad night.
The worst hour of your year deserves a plan
Nobody budgets for the Saturday night the store goes down that's when it happens. 12 years, no emergency we couldn't fix. Tell me what you run and I'll tell you what your plan should look like.
Reviewed by Kristaps Rjabovs
Managing Director
Frequently asked questions
If you can't find the answer you're looking for, feel free to reach out to us. We're here to help!
Anything that can't wait for the next business morning: the store is down, checkout or payments are broken, orders are failing, there's an active security incident, or a deploy has gone wrong. You decide the urgency when you raise it, and the emergency lane answers accordingly.
With the 24/7 Emergency add-on, within 1 hour, any hour of any day. On a standard support plan, within 8 business hours on business days and within 24 hours outside them.
At the urgent rate set in your agreement, on the actual time it takes, starting immediately on your acknowledgment with no estimate wait. The quick fix that stops the bleeding runs at the urgent rate, and the proper repair follows as a regular ticket at the regular rate.
Raise it through our emergency contact and note the last thing that changed, a deploy, an extension update or a config edit. Don't panic-restart repeatedly or edit production by hand, and keep the logs intact. We verify the outage on the uncached critical path, restore the revenue flow first, then chase the root cause so it stays fixed.
Contact us through the emergency option and we'll triage immediately, then tell you straight whether we can take it right now. The guaranteed 1-hour SLA is for stores on a support plan, where access, monitoring and context are already in place.
Uptime monitoring is included on every Magebit support plan, every store, checked every 5 minutes around the clock. Booked active-monitoring windows for launches and peak nights are estimated and approved like any task.
Get covered, or get help now
Store down right now? Skip the form and use the emergency contact. Otherwise, tell us your setup and we'll show you what 24/7 coverage looks like for your store.
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A real specialist replies
Not a sales script.
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An honest readiness read
Your risk, your gaps, your options.
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No obligation
The assessment is yours to keep.